Effective Date: July 5, 2026

Thank you for shopping with TOREXE. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, order processing may take slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

United States: 5–10 business days

Canada: 6–12 business days

United Kingdom: 5–10 business days

Europe: 5–12 business days

Australia & New Zealand: 6–12 business days

Türkiye: 2–5 business days

Other International Destinations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

If your order qualifies for free shipping, this will be automatically applied at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available.

Tracking information may take up to 48 hours to become active.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other local fees depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated.

Delivery Delays

Delivery times may be affected by factors beyond our control, including:

• Customs inspections
• Severe weather
• Public holidays
• Carrier delays
• High shipping volume

TOREXE is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping information is accurate before completing your order.

TOREXE is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses provided by the customer.

Lost or Stolen Packages

If your package appears to be lost, please contact the shipping carrier first.

If you need additional assistance, our support team will do its best to help resolve the issue.

Packages marked as "Delivered" by the shipping carrier may not be eligible for replacement or refund unless required by applicable law.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged package
• Photos of the product

We will review your request and provide an appropriate solution.

Shipping Restrictions

Some products may not be available for shipment to certain countries due to local laws, shipping restrictions, or carrier limitations.

If we are unable to fulfill your order, you will be notified and receive a full refund.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Website: https://torexe.com

Email: torexesupport@gmail.com

© 2026 TOREXE. All Rights Reserved.