Effective Date: July 5, 2026

At TOREXE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following refund policy.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or customized products
• Items marked as final sale
• Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the product and packaging

We will review your request and provide an appropriate solution as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Processing times may vary depending on your payment provider.

Shipping Costs

Original shipping costs are non-refundable unless:

• The wrong item was shipped.
• The item arrived damaged.
• The product has a verified manufacturing defect.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs where permitted by applicable law.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team.

Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank.

If you still have not received your refund after these steps, please contact us.

International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are not refundable unless required by applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Website: https://torexe.com

Email: torexesupport@gmail.com

© 2026 TOREXE. All Rights Reserved.